Can I choose where I live?
Yes, in Supported Living, individuals can choose where they live. This might be in a flat, shared house, or adapted accommodation depending on your preferences and needs. We can assist in finding a suitable place that meets your requirements.
What if my needs change over time?
We regularly review support plans to ensure they continue to meet your needs. If your circumstances change, we can adjust the level of support you receive, whether you need more assistance or wish to become more independent.
What training do your staff have?
Our staff are fully trained and qualified in various aspects of care, including personal care, mental health support, first aid, and safeguarding. They receive regular training updates to ensure they provide the highest quality of care and support.
Can I meet the support staff before services start?
Absolutely. We believe it’s important for you to feel comfortable with the people who will be supporting you. We arrange introductory meetings so you can get to know your support staff before services begin.
Will I have the same support staff regularly?
We aim to provide consistent support by assigning a regular team of staff to work with you. This helps build trust and ensures that your support is provided by people who understand your needs and preferences.
What happens if I need emergency support?
We have procedures in place to provide emergency support when needed. Our team is available to assist in urgent situations, and we work closely with local emergency services to ensure your safety and well-being.
How do you ensure the quality of care?
We ensure the quality of care through regular staff training, adherence to care standards, and continuous feedback from service users and their families. Our services are also subject to inspection by the Care Quality Commission (CQC), which helps us maintain high standards.
Can family members be involved in my care?
Yes, family members and other loved ones can be actively involved in your care plan if you wish. We believe in a collaborative approach and encourage open communication with your support network.
What if I want to make a complaint?
We take complaints seriously and have a clear process for addressing any concerns. If you have an issue with the support you receive, you can contact us directly, and we will work to resolve the matter promptly and fairly.
How do I get more information about your services?
You can contact us directly via phone, email, or through our website to request more information. We can arrange a meeting to discuss your needs in detail and explain how our Supported Living services can help you.
What if I have specific dietary or medical needs?
We tailor our support to meet your specific dietary and medical needs. Our team works closely with you, your healthcare providers, and dietitians to create meal plans that align with your dietary requirements, preferences, and any medical conditions you may have. We also ensure that your medication is managed safely and effectively, including assistance with prescriptions, administration, and monitoring. Your well-being is our priority, and we strive to accommodate all your health-related needs.
